The Manager's Phrase Book: 3,000+ Powerful Phrases That Put You In Command In Any Situation

The Manager's Phrase Book: 3,000+ Powerful Phrases That Put You In Command In Any Situation

The Manager's Phrase Book is a collection of thousands of ready-to-use phrases that will enable you to move into the ranks of today's most competent managers. You will have control of any situation at a moment's notice, regardless of your position in the corporate world. You will have all the weapons you need to succeed where vibrant, meaningful, appropriate, and, perhaps above all, precise language is required. With this passport to success, you will begin a new game in which you are among the charismatic, the untouchable--the elite. The Manager's Phrase Book is an amazingly fast paced, easy-to-use reference book that will help you to: Use the correct words at all times - Conquer conflict - Take on challenges and challengers - Build bridges between people - Address sticky situations - Further your own career - And so much more The Manager's Phrase Book makes it easy for you to break out of the mundane world of management and to take on all comers. It is the latest compilation of Patrick Alain's research on how managers really communicate in today's world. "As a manager, this book lets me do more, faster, and that's all I ever need." --Armand Pinarbasi, Honorary Consul of the Kingdom of Denmark " The Manager's Phrase Book is a must read for anyone who needs to improve their mastery of management communications." --Thérèse Jamaa-Froger, business development director, Qualcomm "This book is pure gold for any type of manager." --George T. Ayoub, CEO, Machine Vision Products "As a manager, you'll never feel anything less than fully confident if you've used this book." --Carlos Echaves, founder and CEO, RetroActiv Games "The major portion of management is communication. This eminently practical book will make you a more confident speaker." --Sam Abi-Samra, vice-president, HDR Inc. ― Reviews Patrick Alain is an internationally known developer of some of the best-selling video games, including such titles as the multi-awarded blockbusters Grand Theft Auto and Red Dead Redemption . The Leader Phrase Book was born out of Twitter and has quickly amassed a large following. Patrick was born in Paris, France, and has lived in a number of countries throughout his life. Fluent in five languages, he attributes much of his success to his ability to be a vital participant in large, multilingual teams. Patrick holds a master's degree from the University of Paris, and has lived in San Diego, California, since 2004. The Manager's Phrase Book 3,000+ Powerful Phrases That Put You in Command in Any Situation By Patrick Alain, Kirsten Dalley Red Wheel/Weiser, LLC Copyright © 2013 The Live Shot, Inc. All rights reserved. ISBN: 978-1-60163-246-3 Contents Preface, How to Use This Book, Part 1: Staffing and HR, Part 2: Ethics and Legalities, Part 3: Feedback and Discipline, Part 4: Bad Behavior, Part 5: Motivation, Part 6: When It's Personal, Part 7: Meetings and Presentations, Part 8: Sticky Situations, Part 9: Dealing With Customers, Part 10: Managing Lower-Level Managers, Bonus Section: Managing Up, Index, About the Author, CHAPTER 1 Staffing and HR A leader is a dealer in hope. — Napoleon Bonaparte Bringing in and acclimatizing new hires can be either your easiest or your most difficult task as a manager, depending on your industry, the available talent pool, your department's budget, your own skills and experience, and the overall culture of your company. But there's just no getting around it: This is an essential part of any manager's job. Each time you meet with a candidate or a new hire, you are working with a clean slate. Even if that person has pored over your LinkedIn profile page, he or she likely has little to no idea what you are really like. So it's important that you establish a good working relationship from the outset. Much of this will involve choosing the right words at the right time. Once an employee has been with the company long enough, you will also need to deal with such things as performance reviews, raises, promotions, and firings. This is where your strength as a manager will really be tested, and where communicating clearly and confidently will count the most. Are you ready? Let's begin! How to Speak to a New Employee Effusive • We're thrilled to have you on board. How can we make you feel at home? • I can see that you're already fitting in just great. • Soon you'll be just like one of the family. • I don't know of anyone who has fit in so quickly! • After a couple of hours you'll feel like an old timer, I promise. • Great to have you working with us. Let me show you around. • Don't worry. We'll show you the ropes until you feel more at home. • It's okay to feel overwhelmed on your first day. You'll get over it. • We all have to do our best to fit in here. • Let's make this as painless as possible, okay? • I'm sure you'll figure everything out on your own. • I hope you're not one of those know-it-alls. • If you have any questions, l