Skilled: Why Customer Service is More Than a First Job

Skilled: Why Customer Service is More Than a First Job

Don’t let a job in customer service discourage you—let it empower you. Have you ever worked a customer service job thinking it was temporary or unnecessary because it was not your ultimate career choice? What if you found out you were actually developing critical skills during that job that could prove essential to your career path? Skilled: Why Customer Service is More Than Just a First Job will show you how. In this book, you will learn about the soft skills, or transferable skills, people develop when they work in customer service and how those skills are critical throughout one's career. These skills include: Using active listening to identify a problem and prepare how to respond based on what you hear and see. - Using emotional intelligence to build effective relationships in business and in life with those around you. - Managing stress in fast-paced environments. There is value to be found in customer service jobs; the skills you learn there you can take anywhere. If you are looking for a way to stand out as you pursue your future career goals, this book is for you. " Skilled breaks down what soft skills we can gain from working in direct service roles and how to use these skills as a launch board to further our own careers." -- Norma S. Reyes, Ph.D., Career & Life Coach " Skilled will make you see the humility--and glory--in customer service work. We are ALL in the business of customer service, no matter our paygrade or title." -- Coonoor Behal, Founder & CEO of Mindhatch " Skilled made me realize that customer service experience is executive-level experience. There is timeless value for readers trying to reach their fullest potential!" --Bartholomew Perez, Engineer, Realtor®, & Author " Skilled makes a compelling point about the value of customer service and how these very skills are at the fundamentals of who we are, and who we need to be" - Riya Goel, Author of the Gen-Z Book "Alma P. Angel's Skilled shows us how being great at customer service can make us better listeners, more attentive, and most importantly, better business people. A worthy read for anyone looking to level up their business and really transform the way they do customer service!" -Grace Huang, Author of Fly By "Skilled accentuates the remarkable impact customer service can provide, from both the consumer and provider standpoint. Skilled portrays why mastering customer service is an essential framework toward reaching any future ambition." - Kylene Cochrane, Author of The Unfinished Race: Redefining the Recovery Proce ss. " Skilled highlights the human side of business by reminding us that customer service skills have the power to transform the business world." - Viviana Maldonado, Founder of The Jefa Life "Alma P. Angel delivers a top-notch book on customer service that explores many of the challenges customer service employees face daily. She uses concrete, practical examples, and excellent research to deliver concrete advice and help for the many obstacles inherent to public-facing jobs." - Patricia Haddock, Organizational Communications Consultant and NLP Practitioner